A Roller Coaster Week

It's been a hectic week again but I'm happy that I was able to achieve some of my mini goals for the week. I also got some pretty good news before the week ends though the first three days are in ruin. God really never let me fall, when I lose some, I would definitely win some.

I don't know if it's an opportunity missed but I'm certain that it's Gods hands that leads me to exactly where I am right now. I, together with my girls, have found out that there is an offer for a lateral transfer for a Pioneer Australian Telco Account with perks of having a day shift and a weekend off. The account would also be based here in Ortigas as well so nothing much would be changed except for the schedule. Being a Senior Specialist for almost three years now working in a graveyard shift, I also feel that this is a high time for me to experience a normal life. Don't get me wrong, I love my account and I love my job so much. Who wouldn't love a job that gives you the opportunity to work only depending on your mood. You can work for only 4 hours today and complete the shift tomorrow. Assisting agents and working with technicians are my passion but I feel that I need to live a normal life at this point. So I grabbed the chance and applied for a lateral transfer. After we were permitted to go home three hours before our shift ends, we hurriedly prepared our resumes and our letter of intent. The deadline was that same day at 12NN. Our supervisor approved our request and handed it over to our Senior Manager. After we've learned that Sup already passed our credentials, we went home with high hopes. The next day, I was absent. I need to work on my online job as I already have tons of pending tasks. My friend Melai texted me saying our application was set on hold because the Senior Operations Manager declined the request saying they need to look for our replacement first before we could apply in another account. Watda! I felt really sad knowing we were not even given a chance to be interviewed. She said we need to wait for a couple of months till they were able to get deserving agents to replace our position. At first, I was mad. Good thing, I was able to remind myself of a passage in the Bible about His plan for my life and this application is really not a part of His plan for my life. I just accepted it and hoped that God would lead me to the right path.

Though I was pissed at the start of the week, I felt overwhelmed before the week ends. It's because they have increased our quality productivity bonus. Instead of having only ten percent for a passing scorecard of 3, they made it 12 percent  for 3.5 scorecard average, 14 percent for a 4.0 average and 16 percent for 4.5! It's a lot of money that we can get for a month of hard work! Though they wont be giving us qpb if our sc is just passing...I still am confident that I could get at least 3.5 average for each month. Money is really a key motivator for me to do well in my job. I need to save save save especially that all my plans are set to happen on 2012.

Lord, thank you for never leaving us. Help me to accept whatever plans you have for my life. To you be the glory forever. Amen.

Perfect Combination

It's Sunday today! Yey! I'm quite excited for this day because it means we'll only have a half day shift in the office. It's been an internal joke with the team because during Sundays, the volume of calls are really very low. The company offers VGH (Voluntary Go Home) to agents who wants to go home without finishing their 8 hour shift. As usual, most of my teammates signed up, including me. We were permitted to go home at around 11:45, exactly two hours and 45 minutes since we logged in, yahoo! We've also learned that the company gave us an incentive because of our team stats - a box of yellow cab pizza! This is a day full of blessings. I knew we'll be permitted to go home early today that's why I just slept for 2 hours earlier. Jojo fetched me at Munoz as he stayed in his parents house while waiting for me. Went home at exactly 1:30 am, cant sleep. I've realized that it is my bestfriend Divina's birthday today, January 23. I've reminisced about our friendship. I know wherever she is right now, she is extremely happy with our creator. I will post more about my bestfriend's birthday on my other blog (just click on the link).

here's the highlight of my day, a pizza treat for the team:

a pizza treat from the company